Returns & Exchanges
At Solaris Japan, we want you to be completely satisfied with your fashion purchases. If you are not happy with your order, you can return unworn and unwashed items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
Package Your Items
Securely pack the items in their original packaging, ensuring all tags and labels remain attached to the garments.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing