Frequently Asked Questions
Everything you need to know about shopping with Solaris Japan, from curated fashion to global delivery.
Are all Solaris Japan items authentic?
Yes, every product in our catalog is 100% authentic. We source directly from authorized manufacturers and reputable Japanese boutiques to ensure premium quality and genuineness.
Do you offer international shipping?
We ship worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. We provide tracking numbers for all international orders so you can monitor your shipment every step of the way.
What is your return policy for fashion items?
We accept returns within 14 days of delivery for items in their original, unworn condition with all tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How do I determine the correct size for Japanese apparel?
Japanese sizing often runs smaller than Western sizing. We provide detailed measurement charts on every product page. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
Solaris Japan accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods to ensure a secure and convenient checkout process.
Will I have to pay import duties or taxes?
Customs duties and import taxes are determined by your local government and are not included in the purchase price. These fees are the responsibility of the recipient and are typically collected by the courier upon delivery.